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Payment Policy

Last Updated: May 5, 2026

At Custom Cube Crafters, we specialize in bespoke, high-value custom builds—ranging from modular furniture to fully customized container structures. Due to the custom nature, material costs, and production lead times associated with each project, this Payment Policy outlines our accepted methods, scheduling requirements, and verification standards to ensure a smooth transaction for both our clients and our team.

1. Accepted Payment Methods

1.1 Bank Wire Transfer (Preferred for Final Balances & High-Value Projects)

Wire transfers are our preferred method for settling final balances, especially on large-scale or commercial projects.

Why we recommend this method:

  • Secure, direct fund transfers with no percentage-based caps
  • Ideal for transactions exceeding standard card limits
  • Reduces risk of chargebacks or holds on large-sum payments

Key Notes:

  • Domestic U.S. wire instructions are provided on your final invoice
  • Production of custom items begins or ships only after funds are fully cleared
  • Any bank-imposed wire fees are the responsibility of the customer

1.2 ACH / Electronic Bank Transfer

ACH transfers are available upon request, typically for repeat commercial clients or pre-approved institutional buyers.

Key Notes:

  • Clearing time: 1–3 business days
  • Subject to internal verification and approval
  • Production or delivery timeline starts after funds are confirmed cleared

1.3 Credit & Debit Cards (For Deposits & Smaller Orders)

We accept major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover

Important Conditions:

  • Card payments may be subject to transaction limits
  • For custom builds, card payments are typically used for initial deposits (e.g., 30–50% of total) to secure materials and design time
  • Remaining balance is usually due via wire or ACH prior to final delivery
  • Additional verification (e.g., AVS, CVV, ID check) may be required for fraud prevention

1.4 Certified Funds (By Prior Arrangement)

We may accept cashier’s checks or certified bank checks for certain transactions.

Conditions:

  • Must be drawn on a recognized U.S. financial institution
  • Funds must fully clear before any production, shipping, or pickup occurs
  • Personal or standard business checks are not accepted unless explicitly pre-approved in writing

2. Payment Timing & Project Milestones

Because every project at Custom Cube Crafters is unique, we structure payments around key milestones:

  • Deposit / Design Fee: Required to initiate design consultations, material sourcing, and project scheduling.
  • Progress Payment (if applicable): May be required mid-project for high-cost materials or long-lead components.
  • Final Balance: Full payment is required before final delivery, installation, or customer pickup.

Important:

  • No project is scheduled for fabrication or shipment until the required deposit is cleared.
  • Delivery or installation dates are confirmed only after final payment is received and verified.
  • We do not offer Cash on Delivery (COD) for custom-built items.

3. Verification & Fraud Prevention

To protect both our customers and our business, we may request additional verification for high-value or custom orders, including:

  • Government-issued photo ID (for individual buyers)
  • Business registration or tax-exempt documentation (for corporate clients)
  • Confirmation of billing address and delivery/installation location

This is standard practice for bespoke, high-value goods and helps prevent unauthorized transactions or delivery disputes.

4. Pricing, Taxes & Currency

  • All prices are listed in U.S. Dollars (USD) unless otherwise stated
  • Applicable sales tax is calculated based on your shipping/delivery address and applicable state/local laws
  • Tax-exempt customers must provide valid documentation before final invoicing
  • Final invoices reflect the agreed-upon scope, materials, and delivery terms

5. Payment Disputes & Chargebacks

We are committed to complete transparency and customer satisfaction. If you have any billing questions or concerns, please contact us immediately—we are here to resolve issues professionally and fairly.

Important:

  • Initiating a chargeback or payment dispute without prior direct communication may result in:
    • Immediate pause of your project
    • Delayed delivery or installation
    • Potential forfeiture of deposit (to cover material costs already incurred)
    • Suspension of future purchasing privileges

We encourage open dialogue to resolve any payment-related matters without escalation.

6. Contact Us

For any questions about this Payment Policy, your invoice, or to discuss alternative arrangements, please reach out to our team:

📧 Email: sales@customcubecrafters.com
📞 Phone: +1 (504) 432-8029
🏢 Address: 6750 Old Gentilly Rd, New Orleans, LA 70126, USA

By placing an order or making a payment with Custom Cube Crafters, you acknowledge that you have read, understood, and agree to this Payment Policy. We reserve the right to update this policy periodically; please review it before each new project.