Warranty Policy – Custom Cube Crafters
Last Updated: May 05 2026
At Custom Cube Crafters, we aim to provide clear and accurate information about the shipping containers we sell. This page explains how warranty coverage works, what customers should check before purchasing, and how to report concerns after delivery.
Warranty Coverage
Warranty coverage, where offered, depends on the container’s condition, type, and any applicable product-specific warranty terms.
Customers should review the product description and any written warranty information provided before completing their purchase.
Any warranty offered by Custom Cube Crafters will identify its duration, coverage, and applicable conditions.
New Shipping Containers
New and one-trip shipping containers are sold according to the condition and specifications stated in their product listings.
Where a warranty is provided, its terms will be communicated in the product description or accompanying documentation.
Normal cosmetic variations, including minor marks associated with handling or transportation, do not automatically constitute defects.
Used Shipping Containers
Used containers may show signs of previous use, including scratches, dents, surface rust, paint wear, or other cosmetic imperfections.
The condition of each used container should be described in its product listing.
Any warranty coverage for used containers will be stated in the applicable product information or written sales agreement.
Modified and Customized Containers
Modified containers may include additional features such as doors, windows, insulation, electrical installations, or interior fittings.
Warranty coverage for these features, where provided, will be specified in the product documentation or sales agreement.
Customers should review the specifications and applicable warranty terms before purchasing a modified container.
Warranty Limitations
Any applicable warranty may exclude damage resulting from improper handling, unauthorized modifications, misuse, accidents, or failure to follow reasonable maintenance instructions, subject to applicable law.
Specific exclusions will be identified in the relevant warranty terms.
Reporting a Product Concern
If you experience a problem with a container after delivery, please contact our customer support team.
Include your order number, a description of the issue, and photographs where available.
Our team will review the information and explain the next steps based on the product’s warranty terms and applicable consumer protection laws.
Warranty Claims and Resolutions
Where a valid warranty claim is accepted, the available resolution will depend on the applicable warranty terms and legal requirements.
Possible resolutions may include repair, replacement, or another appropriate remedy.
Customers will be informed of the applicable process after their claim has been reviewed.
Consumer Rights
Nothing in this Warranty Information page excludes or limits any statutory rights or remedies that customers may have under applicable Canadian federal or provincial consumer protection laws.
Contact Us
For questions about product warranties or assistance with a warranty claim, please contact us through our Contact Us page.
Custom Cube Crafters
226 Cherry Street
Toronto, Ontario M5A 3L2
Canada