Frequently asked question

Last Updated: May 5, 2026

Welcome to the Custom Cube Crafters FAQ page. Here you'll find answers to common questions about our shipping containers, ordering process, payments, delivery, and returns.

Products & Availability

1. What types of shipping containers do you sell?

We offer new and used shipping containers, including 20ft and 40ft containers, high cube containers, modified storage units, container offices, and other specialized container solutions.

2. Are your shipping containers new or used?

We offer both new and used containers. Each product listing provides information about the container's condition, dimensions, and available features.

3. Can I inspect a container before purchasing?

Please contact our customer support team to ask whether an inspection can be arranged for the container you're interested in. Inspections depend on product location and availability.

4. Do you offer customized shipping containers?

We offer selected modified container products. Please review the relevant product listings or contact our team to discuss available options.

Ordering & Payments

5. How do I place an order?

Browse our website, select your preferred container, and proceed through checkout. Review the product details, delivery information, and total cost before completing payment.

6. What payment methods do you accept?

We accept supported credit and debit cards and bank transfers.

7. Are your prices in Canadian dollars?

Yes. All product prices are displayed in Canadian dollars (CAD), unless explicitly stated otherwise.

8. Is full payment required before delivery?

Yes. Full payment must be received and confirmed before an order is processed or scheduled for delivery.

Shipping & Delivery

9. Do you deliver shipping containers across Canada?

We provide delivery to supported locations across Canada, subject to transportation access and delivery-site requirements.

10. How much does delivery cost?

We charge a flat delivery fee of CAD $470 per order, regardless of the number of containers purchased.

11. How long does delivery take?

Our estimated delivery timeframe is 7–10 business days after payment confirmation, subject to transportation conditions and delivery accessibility.

12. What do I need to prepare before delivery?

Ensure that the delivery location has sufficient access for the delivery vehicle, adequate unloading space, and a stable, level surface for container placement.

13. Is unloading included in the delivery fee?

Unloading and placement arrangements depend on the delivery service confirmed for your order. Please contact our team to verify what is included before purchasing.

Returns & Refunds

14. Can I return a shipping container?

Eligible standard returns may be requested within 30 calendar days of delivery, subject to our Return & Refunds Policy.

15. Is there a restocking fee?

A 10% restocking fee applies to approved change-of-mind returns.

16. Who pays for return transportation?

Customers are responsible for return freight costs for standard change-of-mind returns.

17. What if my container arrives damaged or incorrect?

Contact our customer support team promptly with your order number, a description of the issue, and photographs where possible. We will review the concern and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Warranty & Product Information

18. Do your containers come with a warranty?

Warranty coverage, where offered, depends on the product type, condition, and applicable written warranty terms. Please review the product listing and Warranty Information page.

19. Are used containers suitable for storage?

Used containers can be suitable for storage, depending on their condition and specifications. Review the product description carefully to confirm that the container meets your requirements.

20. Do I need a permit to place a shipping container on my property?

Permit and zoning requirements vary by municipality and intended use. Customers should check with their local authorities before installing or placing a container.

Contact & Customer Support

21. Where is Custom Cube Crafters located?

Our business address is:

Custom Cube Crafters
226 Cherry Street
Toronto, Ontario M5A 3L2
Canada

22. How can I contact your team?

You can contact us through the Contact Us page on our website for product inquiries, order assistance, delivery information, and customer support.

23. Can I request a quotation before purchasing?

Yes. Contact our team with the container type, quantity, and delivery location to request additional pricing or delivery information before placing an order.