Shipping Policy

At Custom Cube Crafters, we’re committed to delivering your shipping containers including our Tiny House Capsules efficiently and reliably across the USA. This Shipping Policy outlines our processing, delivery, and related terms to ensure a smooth experience. By placing an order, you agree to these terms, which comply with applicable U.S. laws.

1. Order Processing

• Processing Time: Standard orders are processed within 2–3 business days after payment clears (excluding weekends and U.S. federal holidays).

• Payment Confirmation: Credit/debit card payments are typically instant; bank transfers may take 3–5 business days to clear, which will adjust the processing start date.

• Custom Orders: Orders with modifications (e.g., Tiny House Capsules) require additional production time, which we will communicate clearly upon order confirmation.

Once processed, you’ll receive a confirmation email with an estimated delivery window and any applicable tracking details.

2. Delivery Time

• Standard Delivery: Shipping generally takes 5–7 business days from the date of processing, depending on your location within the USA.

• Custom builds: Modified containers have extended timelines due to the craftsmanship involved; we’ll provide a specific timeline for these projects.

• Delays: Factors such as weather, holidays, or logistics disruptions may extend delivery times. We adhere to FTC guidelines by notifying you promptly if a delay occurs.

3. Shipping Locations

• We ship to all 50 U.S. states. Please note that deliveries to Alaska, Hawaii, or remote rural areas may incur additional fees and extended timelines.

• We do not ship to P.O. boxes due to the industrial size and weight of our products.

4. Shipping Costs

• Rates: Delivery fees typically range from $100–$500, based on the distance from our distribution centers and the container size (20-foot vs. 40-foot). Exact costs are itemized at checkout.

• Special Requirements: Locations with difficult access (e.g., narrow roads, steep inclines) or those requiring special equipment like cranes may incur extra charges.

• Taxes: Applicable state and local sales taxes are calculated based on the delivery address.

5. Site Preparation and Delivery Requirements

• Space: You must ensure 60’ (for 20-foot units) or 100’ (for 40-foot units) of straight-line clearance for our tilt-bed trucks, along with 14’–16’ of overhead clearance.

• Surface: A level foundation such as gravel, concrete, or asphalt is required to ensure the container sits flat and doors function properly.

• Access: You are responsible for ensuring the site is accessible. Failed delivery attempts due to site unreadiness may incur a $150 redelivery fee.

6. Delivery Process

• Scheduling: Our logistics team will contact you to confirm a specific delivery window.

• Inspection: A representative must be present to sign for the container. Please inspect the unit for any discrepancies or damage before signing the delivery receipt.

• Transfer of Title: Title and risk of loss transfer to you upon delivery and acceptance, per U.S. Uniform Commercial Code (UCC) standards.

7. Cancellations and Changes

• Before Processing: You may cancel within 24 hours of ordering for a full refund (minus a $50 processing fee).

• After Processing: Once processing or production begins, a 10% restocking fee applies to standard units.

• Custom Orders: Deposits for modified containers and Tiny House Capsules are non-refundable once custom work has commenced.

8. Contact Us

Questions about shipping or need assistance with site prep? Reach out to:

• Email: sales@customcubecrafters.com

• Phone: (+1) 504-206-6361

• Address: 6750 Old Gentilly Rd, New Orleans, LA 70126, United States

Thank you for choosing Custom Cube Crafters! We look forward to delivering the foundation for your next big project.