Privacy Policy

Last Updated: May 5, 2026

At Custom Cube Crafters, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our products, or contact our team.

Information We Collect

We may collect personal information that you provide when placing an order, requesting a quotation, or contacting us.

This may include your name, email address, telephone number, billing and delivery addresses, order details, and communications with our customer support team.

We may also collect technical information such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.

How We Use Your Information

We use personal information to:

• Process and manage customer orders.

• Arrange shipping and delivery.

• Respond to inquiries and provide customer support.

• Process payments and refunds.

• Maintain business records and comply with legal obligations.

• Improve our website, products, and customer experience.

• Send marketing communications where permitted by law and with any required consent.

Payment Information

Payments may be completed using supported credit or debit cards or bank transfers.

Card payments are handled through the payment processing services used by our website. The information collected and processed depends on the payment method selected.

Bank transfer information may be used to verify payments, reconcile transactions, and maintain financial records.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyze website performance, and improve the shopping experience.

Where advertising or analytics technologies are used, additional information may be collected according to the settings and consent requirements applicable to those services.

You can manage certain cookies through your browser settings and any cookie preference controls available on our website.

Sharing Your Information

We may share information with trusted service providers when reasonably necessary to operate our business.

These may include payment processors, transportation providers, website hosting companies, and customer support or technology service providers.

We do not sell customer personal information to third parties for their independent marketing purposes.

Information may also be disclosed when required by applicable law or a lawful request from an authorized authority.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet-based system can guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legal obligations, resolve disputes, and maintain required business records.

When information is no longer required, we take reasonable steps to securely delete or anonymize it, subject to applicable law.

Your Privacy Rights

Depending on applicable Canadian privacy laws, you may have rights to request access to your personal information, request corrections, withdraw consent where permitted, or raise concerns about how your information is handled.

To submit a privacy request, please contact us through our Contact Us page.

We may need to verify your identity before responding to certain requests.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of websites that we do not control. We encourage customers to review the privacy policies of any external websites they visit.

Children's Privacy

Our website and products are intended for adult customers.

We do not knowingly collect personal information from children without appropriate authorization where required by law.

If you believe a child has provided personal information to us improperly, please contact our team.

Canadian Privacy Laws

Custom Cube Crafters handles personal information in accordance with applicable Canadian privacy legislation, including PIPEDA where applicable and relevant provincial privacy requirements.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website operations, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Custom Cube Crafters
226 Cherry Street
Toronto, Ontario M5A 3L2
Canada

Website: https://customcubecrafters.com/

Please visit our Contact Us page for current email and telephone contact information.